Your Order
Once your order is placed, you will receive a confirmation email detailing your purchase. When your package ships, a follow-up email will include tracking information, confirming our acceptance of your order and the formation of a binding sales agreement.
For exclusive releases, item quantities per order or customer may be limited.
Pre-order items will ship approximately one month after purchase. Please check the product description for specific timelines. If you have any concerns, reach out to maisoncocodyclothing@gmail.com.
Shipping
Orders are dispatched within 1-5 business days after being placed. Every order is shipped with tracking, and you will receive a tracking link via email upon dispatch.
Estimated Delivery Times:
Netherlands: 2-3 business days
Europe (incl. UK): 5-7 business days
USA & Asia: 7-15 business days
Delays may occur during holidays, high-demand periods, or unforeseen disruptions.
Returns & Exchanges
[Pre-Release] Family & Friends purchases are only eligible for exchange; refunds are not available.
For all other purchases, exchanges must be requested within 4 days of delivery.
The customer is responsible for return shipping costs.
To initiate an exchange, email maisoncocodyclothing@gmail.com with your order number, the item received, and the item you wish to exchange for. All returned products must be in original condition with packaging intact.
Order Modifications
Need to change your order? Contact maisoncocodyclothing@gmail.com before it is dispatched for any modifications.
Payment Methods
Maison Cocody accepts payments via:
Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
Shop Pay
Amazon Pay
Only one payment method may be used per transaction. Customers are responsible for complying with third-party payment provider terms.
By completing your purchase, you authorize Maison Cocody to charge the specified amount to your chosen payment method and confirm that you have the right to do so.
Ownership & Responsibility
Ownership of your order transfers upon delivery. Once your package has arrived at the designated address, Maison Cocody is no longer liable for any loss or damage.
Terms of Service
Effective Date: December 03, 2024
By accessing our website and services, you agree to these Terms. If you do not accept them, please refrain from using our platform.
- Acceptance
By using our services, you acknowledge and agree to these terms. Users must be at least 18 years old or have parental/guardian consent. - Modifications
We may update these Terms at any time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of any changes. - Privacy
Our Privacy Policy is integrated into these Terms. By using our services, you agree to the data practices outlined therein. - Shipping & Returns
By purchasing from us, you accept our shipping and return policies, which are incorporated into these Terms. - Order Changes & Cancellations
Once an order is confirmed, modifications and cancellations are only allowed per our Order Modification Policy. - Service Access & Security
Some areas of our services may require registration. You agree to provide accurate information and are responsible for securing your account. - Intellectual Property
All content, branding, and designs are protected under copyright and trademark laws. Unauthorized use, reproduction, or distribution is prohibited. - Trademark Usage
Maison Cocody’s name, logo, and associated branding are trademarks. Unauthorized use is strictly prohibited. - Limited License
We grant users a limited, non-transferable license to use our website and services in accordance with these Terms. - Prohibited Activities
Users may not engage in activities that violate laws, infringe on intellectual property, or misuse our services. - Service Modifications
We do not guarantee error-free service and reserve the right to modify features, content, and functionality at any time. - External Links & Third-Party Content
Maison Cocody is not responsible for third-party content linked through our platform. Any third-party opinions do not reflect our views. - Legal Compliance
Users must comply with all applicable laws and regulations when using our services. - Liability Limitations
Maison Cocody is not responsible for any indirect, incidental, or consequential damages related to service usage. - Governing Law
These Terms are governed by the laws of the Netherlands. Any disputes must be resolved under Dutch jurisdiction. - Contact
For inquiries regarding these Terms, contact maisoncocodyclothing@gmail.com.